TERMS & CONDITIONS

RETURNS

Sorry but we don't accept returns or offer refunds. The only exception is for artworks that were, clearly, indisputably and seriously faulty BEFORE they left the gallery: in this case, we require that you return the artwork(s), unused/unhung, in their original packaging, with the sales receipt and within 14 days of purchase. The buyer is liable for the cost of return delivery/shipping to the gallery.

DELIVERY/SHIPPING

Due to our size and limited staffing, we are unable to offer a delivery service. We kindly ask you to arrange your own delivery - but we are happy to pack your art for transit, recommend specialist fine art couriers and shippers and assist you with collection arrangements, if you wish.

The artwork purchase price doesn't include any form of UK or overseas delivery.

INSURANCE

Once a customer has bought an artwork, it is their responsibility to insure it during transit and at its final home

RESERVING AN ARTWORK
If so desired, artworks in an exhibition can be reserved by purchasing them in full, from which time they are reserved for that customer for any agreed time until the end of that exhibition's running dates, at which point they can be collected, either by the customer direct or by a delivery/shipping company arranged by the customer.

Spencer House Gallery will never use your personal details for anything other than contacting you regarding exhibitions, events, news, purchases or artworks which we feel may be of interest to you.

All personal data is securely stored and not accessible on any of the gallery's IT devices.

We obtain your data, with your approval, through a variety of means, including:

Forms you fill in /data you provide
Forms which you complete and submit on our website
Data we collect face-to-face or via e-mail, online private message or telephone.

Your personal data will never be sold or distributed for use to any third party.

We comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) in relation to your data.

Gift Vouchers are redeemable purely at Spencer House Gallery, 34 Long Street, Tetbury GL8 8AQ

They must be redeemed by the date shown on the face of the voucher. We cannot accept any voucher after its expiry date when it is no longer valid nor can we make refunds for part or all of the voucher value at any stage.

Spencer House Gallery Gift Vouchers can be used to purchase any exhibited artwork of the face value of the voucher or, in their entirety, put towards the value of an artwork of a higher value, with the remaining sum being paid on the day of purchase in the usual way.

Vouchers cannot be used to purchase or part-purchase any commissioned artwork.

Vouchers are non-transferable and cannot be exchanged for cash.

An artwork purchased using the Voucher cannot be exchanged or refunded.

Lost, stolen or destroyed Gift Vouchers will not be exchanged or refunded.

Each Gift Voucher bears a handwritten number and date which matches with a contemporaneous register kept by the Gallery. This information must match for the voucher to be valid.

GIFT VOUCHERS

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Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. they are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

Please look at the information below to view which cookies Wix places on Wix sites:

SV Session cookie - this is a persistent cookie and is used to identify unique visitors and tracks a visitor's session on a site

HS cookie - this is a session cookie and is used for security

XSRF-TOKEN cookie - This is a session cookie and is used for security

SM Session - this is a persistent cookie (2 weeks) and will identify members that are logged into the site

TS xxxxxxxx (where x is replaced with a random series of numbers and letters) - this is a session cookie and is used for security

TS xxxxxxxx_d (where x is replaced by a random series of numbers and letters) - this is a session cookie and is used for security

RequestID - this is a session cookie and tracks visitor behaviour and measures site performance

How you can access and update your information:

You can email:

chriswoodcock@spencerhousegallery.co.uk to advise of any changes or to request removal of your details from our database.